Terms and conditions

Refund Policy

Total Body Reset

Total Body Reset has a NO refund policy.


I know that this detox program works for those who commit to doing the program completely and thoroughly. Due to both the digital nature of the program, as well as the physical items that need to be shipped, there will be NO refunds once you make a purchase.


**What Dr.Kyia has found is that those who need special guarantees and refund policies are usually not committed to jumping right in and doing the work!  Once the initial excitement about the program wears off, they are ready to call it quits...and that is likely why you haven't seen results yet!! This program is ONLY for those ready and willing to jump right in, do what Dr.Kyia guides, and ready for life and health to REALLY change!! 

If you are hesitant about joining, then please reach out to Dr.Kyia's team with questions at support@drkyia.com or check out all of the free resources available to you on the website www.drkyia.com

All refunds are discretionary as determined by DiviNeva, LLC. Any refunds that are given incur a $50 credit card charge.  Unfortunately, when refunds are requested, the credit card charges fees to Dr.Kyia that are not refunded back to the company.  If a refund happens to be given, $50 will be deducted from the total.  

Thanks for your understanding! 

Private Session and Heal Your Life Coaching Refund Policy

No Refunds will be given if a personal, private 1-on-1 session with Dr.Kyia has taken place. The value for the session is $695 per hour. If you would like to request a refund for remaining heal your life coaching sessions, the cost of any labs, supplements, and sessions already conducted will be deducted from your purchase price. In addition, a processing fee equivalent to the credit card fee of 3.9% will be deducted. If you would like to have a complimentary 15 minute phone call with Dr.Kyia to gauge whether she would be a good fit with your personality, please email support@drkyia.com. This is a $175 value offered for free to help you determine and check in with your inner guidance prior to engaging in any personal work with her and she is happy to offer this for you.

 

Digital Products and Masterclasses (Mind/Body/Spirit Summit, downloadable workbooks, ebooks, meditations) Refund Policy

No refunds are given for any downloadable products. Thank you for understanding!

Client Terms and Conditions

In addition to any and all other Terms and Conditions agreed to in service documents, Client acknowledges the following:

Use of Services

Please be aware that participation in the Total Body Reset does not substitute for medical advice.  Please use your own discretion and be sure to consult your primary care or specialty physician prior to making any changes in your medical plan.  

Your participation in the program also does not constitute a doctor-patient relationship with Dr.Kyia.  A doctor-patient relationship is not established without a history and physical in person or virtual visit.  You may contact support@drkyia.com if you wish to learn more information about retaining Dr.Kyia for virtual health and wellness coaching services.  

Company does not allow its service to be used for illegal activities or activities that Company deems improper for any reason whatsoever at its sole judgment. Company reserves the right to take preventive or corrective actions to protect itself and its customers, subscribers, and users. Company reserves the right to revise or make exceptions to this policy at any time in order to reflect changing customer and business needs. Company reserves the right to refuse service to anyone, or to refuse to perform any type of service, at any time. Known malicious or fraudulent use of the Services is not allowed.

Client must truthfully and accurately represent its identities in subscribing and using the Company's Services. Client represents and warrants that it is truthfully representing its identity, and agrees to release and hold Company harmless for any loss or damage to Client resulting from a false or inaccurate representation of identity. Client further agrees to indemnify Company against any loss or damage caused to Company resulting from fraudulent or malicious representations of identity made by Client to Company.

Company’s active enforcement of its Policies does not release the burden of responsibility of the Client to ensure that all transactions comply with the Use Policy, as well as all state and federal law. Violation of the Company Use Policy may result in temporary or permanent limitation of Client services. Clients whose accounts are permanently limited are barred from future use of Company services. Client acknowledges that it will not be permitted to open a new account under any name.

DESCRIPTIONS OF SEARCH ENGINE ISSUES
We use this information to provide our services. We do not share your information with any other companies.

RETURN EMAIL ADDRESSES
We use return email addresses to answer the email inquiries we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

DATA SECURITY
We have the highest commitment to data security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

WE PROTECT YOUR PERSONAL INFORMATION
Your privacy is important to us. This Privacy Notice describes the information we collect and how we use that information. Our Privacy Notice is applicable if you have ever submitted personal information to us.

PROTECTING THE PRIVACY OF PERSONAL INFORMATION
We are committed to protecting your privacy and to implementing technology that gives you a secure online experience. We maintain physical, electronic and procedural safeguards to transmit and store information about you. For instance, we may use computer virus protection software, and firewall's for data transmission. We routinely evaluate security technology and techniques to protect your information.

YOUR CHOICES
You may express a preference for receiving telephone and e-mail contacts from us. Specifically, we may send you e-mails or call you regarding our service from time to time. If you do not wish to receive these e-mails or phone calls, you may contact us by visiting our contact us web page to change your contact preferences. If you elect to opt out of receiving contacts by telephone or e-mail, you will not receive updates on new product information or special offers.

Notwithstanding the above, we may send periodic e-mails informing you of technical service issues related to a service you requested.

In addition, we reserve the right to contact you regarding changes to this Privacy Notice or any other policies or agreements relevant to your use of this Web site.

CHANGES TO THIS PRIVACY NOTICE
Because circumstances and technologies change, we reserve the right to change this Privacy Notice at any time by notifying you of the existence and location of the new or revised Privacy Notice or by posting the changes online at our Web site.

"COOKIE" POLICY
To help ensure we are publishing content users need and want we collect aggregated site visitation statistics using cookies. We do not track individuals' use of the Web site. When someone visits the Web site, a cookie is placed on the visitor's machine (if the visitor accepts cookies). If you choose not to have your browser accept cookies from our Web site, you will not be able to subscribe to the service offerings on the Web site.

WHO DO YOU CONTACT WITH QUESTIONS?
If you have any questions about this Privacy Notice please contact us at support@drkyia.com or 410-356-4695 (office).

You may also view an explanation of this policy at https://www.drkyia.com/policies-and-procedures